Privacy Policy

Effective 3 April 2026 · Phronesis Health Systems Pty Ltd (ABN 17558704152)

Privacy Policy for drjames.au

Effective Date: 3 April 2026
Operated by: Dr James Condon (ABN 17558704152) — based in Australia

1. Who We Are

This website (drjames.au) is operated by Dr James Condon (ABN 17558704152), a sole trader based in Australia, for health education, information, clinical telehealth services, and approved research. Clinical telehealth services are currently active. Research activities are conducted under ethics approval (Victorian HREC, Department of Health and Department of Families, Fairness and Housing, Application No. 121190).

2. Clinical Services and Data Handling

Drjames.au provides clinical telehealth services including medical consultations, diagnosis, treatment recommendations, and prescriptions. Clinical records are retained for a minimum of 7 years in accordance with Australian health records legislation. Clinical data is handled separately from research and marketing data. No clinical data is sold to third parties.

3. What Data We Collect

  • Personal information you provide voluntarily (e.g., name, email address).
  • Questionnaire responses or form submissions, which may include sensitive health-related information if you choose to provide it.
  • Usage data such as IP address, browser type, device information, and interaction logs.
  • User-submitted content in comments or community spaces (if enabled).

Providing personal information is optional unless you choose to participate in a questionnaire, sign-up form, or future research activity.

4. Purpose of Data Collection

  • Internal service design and improvement
  • Audience research and analytics
  • Market insights and content development
  • Approved research studies, only after Human Research Ethics Committee (HREC) approval

Data collected through clinical forms is used only to support your consultation with Dr James Condon and is subject to 7-year clinical record retention requirements. Research data collected under Victorian HREC Application No. 121190 is handled separately and governed by its own consent and retention terms.

5. Data Storage and Transfer

  • Website infrastructure is hosted within Australia.
  • Questionnaires and forms may be processed by service providers; storage locations and data handling are reviewed for compliance with Australian Privacy Principles (APPs).
  • Data is encrypted in transit and at rest where applicable and is periodically deleted per retention schedules.

6. Cross‑Border Data Transfers

Where data is processed outside Australia by trusted service providers, we implement safeguards consistent with the Australian Privacy Principles. We aim to minimise cross‑border transfers and to store data in Australia where practicable.

7. Use of Deidentified Data

Deidentified user-level and aggregate data may be made publicly available for research transparency and validation of service development activities. You will be informed before such use and provided with an opt‑out option.

8. Data Security

We use industry‑standard technical and organisational measures to protect your information, including encryption, secure hosting environments, regular system monitoring, and access controls. No method of online transmission or storage is 100% secure, but we take reasonable steps to prevent unauthorised access, loss, misuse, or alteration.

9. Data Breach Notification

In the event of a data breach likely to cause serious harm, we will notify affected individuals as soon as practicable, notify the Office of the Australian Information Commissioner (OAIC), and provide guidance on steps you can take to protect your information.

10. Your Rights

  • Access your personal data
  • Correct inaccuracies
  • Request deletion
  • Restrict or object to processing
  • Request a copy of your data in a portable format

To exercise these rights, contact: james@drjames.au.

11. Data Retention

  • Non‑identifiable usage data may be retained for up to 5 years for trend analysis.
  • Personally identifiable data is stored only as long as needed for its intended purpose and securely deleted when no longer required.

12. Children’s Privacy

This site is not intended for children under 18 years of age. We do not knowingly collect personal data from children without parental or guardian consent.

13. Cookies and Tracking

We use cookies and similar technologies to operate the site and understand usage. The Meta Pixel (Facebook) is active on general site pages to measure advertising effectiveness. Research pages (/research/) operate under stricter conditions: no third-party tracking pixels, including the Meta Pixel, are active on these pages. This is a condition of Victorian HREC Application No. 121190 (Department of Health and Department of Families, Fairness and Housing). For full details and controls, see our Cookie Policy.

14. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a new “Effective Date.” Your continued use of the site after an update constitutes acceptance of the revised policy.

15. Contact

Dr James Condon
Email: james@drjames.au

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