Men's health FAQ

The consultation fee is $29.95 — introductory pricing while we build our foundation patient base. If a prescription is clinically appropriate following your consultation, the cost of any medication is whatever your pharmacy charges. We don't add fees, markups, or subscriptions on top of the pharmacy's price. Generic medications for many common men's health concerns are widely available at Australian pharmacies — we recommend comparing prices.

No. You pay for the consultation. You don't pay anything else unless you book another consultation. There's no auto-renewal, no monthly fee, and no lock-in.

We think medical care and medication supply should be separate. You see us for clinical care. You fill your script at whichever pharmacy works best for you. This keeps clinical decisions independent of commercial dispensing arrangements — what's clinically right for you, not what's commercially right for us.

We can suggest pharmacy options known for competitive pricing on common medications — or you can choose your own. The choice is yours, and we don't receive any commission either way.

Most online men's health services in Australia run on a subscription model — a recurring monthly fee that bundles the consultation, dispensing, and shipping of a treatment. The economics depend on patients staying on that subscription, often filled through a single nominated pharmacy with a margin built into the price. We don't run that model. You see a doctor. You get a script if appropriate. You fill it wherever you like. That's it.

Yes. You'll see Dr James, an Australian doctor and GP registrar (RACGP training programme). It's a phone or video consultation — your choice at booking — not a form that auto-generates a treatment plan. If the clinical picture suggests something we can't safely manage by telehealth — such as a need for in-person examination, specialist referral, or investigations that need physical attendance — we'll tell you and help you find the right next step.

A regular face-to-face GP consultation in Australia typically has an out-of-pocket gap of $40–$80 after the Medicare rebate, with longer consults higher (source: Cleanbill Blue Report 2024). drjames is a flat $29.95 introductory rate, fully private — no rebate, no surcharge for longer consults. We're a different option, not a replacement for your regular GP; for ongoing general medical care, keep your GP.

Common contributors include vascular risk, diabetes, medication effects, stress, anxiety, sleep issues, and relationship factors.

Viagra is a brand name; sildenafil is the active ingredient.

Yes. Sleep, exercise, weight management, smoking reduction, and alcohol moderation can improve outcomes.

Yes. Depending on the patient, options can include lifestyle optimisation, counselling support, and other evidence-based interventions.

Start with our educational pages and blog, then seek personalised medical advice from a qualified clinician.

Yes. Two fee-refund promises apply. First, if you are not satisfied with the consultation itself, we refund the fee. Second, if after the assessment no prescription is issued and no further care from drjames.au is planned, we refund the fee — you do not pay for a 'no'. Claims must be made in writing to admin@drjames.au within 14 days of the consult. These are fee-refund promises, not therapeutic outcome guarantees — clinical decisions are made on their merits. Full terms in the drjames.au Terms of Use, section 12.